Privacy Policy

1. Information We Collect

We collect information needed to support the booking experience, communicate with you, and operate our services effectively.

• Personal information: name, phone number, email address, and rental details.
• Rental-related data: driver’s license, insurance, and reservation details.
• Technical information: IP address, browser type, device type, and pages visited.
• Communications data: messages sent through WhatsApp, contact forms, email, or phone.

2. How We Use Your Information

• Process and manage booking requests.
• Communicate with you about reservations, confirmations, and support.
• Verify eligibility, insurance, and rental requirements.
• Improve our website, services, and customer experience.
• Detect fraud or unauthorized activity.
• Meet legal obligations.

We do not sell your personal information.

3. WhatsApp Communications

When you message us on WhatsApp, we may store your contact information and conversation history to support your booking and follow-up service. These messages are used only for the purposes of rental coordination, customer support, and service delivery.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site performance, and support marketing efforts.

• Session cookies for site functionality.
• Analytics tracking to understand visitor behavior.
• Marketing pixels to measure campaign effectiveness.

5. Google Analytics & Meta Pixel

We may use Google Analytics to collect anonymous usage data and Meta Pixel to improve our advertising and measure campaign performance. These services help us understand how visitors use the site and identify areas for improvement.

6. Third-Party Platforms

We may share limited information with trusted third-party providers who support our business, such as payment processors, analytics tools, and communication platforms like WhatsApp.

These providers are required to protect your data and may only use it to perform contracted services.

7. Data Retention

We retain personal information only as long as necessary to fulfill booking requests, provide services, comply with legal obligations, and resolve disputes.

8. Your Rights

• Request access to your personal data.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal requirements.
• Withdraw consent where applicable.

Contact us to exercise any of these rights.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

10. Updates to This Policy

We may update this Privacy Policy at any time. Changes become effective when posted to the website. Continued use of the site after updates signifies acceptance of the revised policy.