Privacy Policy

1. Information We Collect

We collect information needed to support the booking experience, communicate with you, and operate our services effectively.

• Personal information: name, phone number, email address, and rental details.
• Rental-related data: driver’s license, insurance, and reservation details.
• Technical information: IP address, browser type, device type, and pages visited.
• Communications data: messages sent through WhatsApp, contact forms, email, or phone.

2. How We Use Your Information

• Process and manage booking requests.
• Communicate with you about reservations, confirmations, and support.
• Verify eligibility, insurance, and rental requirements.
• Improve our website, services, and customer experience.
• Detect fraud or unauthorized activity.
• Meet legal obligations.

We do not sell your personal information.

3. WhatsApp Communications

When you message us on WhatsApp, we may store your contact information and conversation history to support your booking and follow-up service. These messages are used only for the purposes of rental coordination, customer support, and service delivery.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site performance, and support marketing efforts.

• Session cookies for site functionality.
• Analytics tracking to understand visitor behavior.
• Marketing pixels to measure campaign effectiveness.

5. Analytics & Advertising Tools

This site loads Google Tag Manager, which we use to manage measurement tags including Google Analytics. These tools collect usage data such as pages visited, approximate location, device and browser type, and how you arrived at the site. We use this to understand how the site is used and to measure our advertising.

You can opt out of Google Analytics across all sites using Google’s browser opt-out add-on, and manage Google ad personalisation in your Google Ad Center.

6. Third-Party Platforms

We may share limited information with trusted third-party providers who support our business, such as payment processors, analytics tools, and communication platforms like WhatsApp.

These providers are required to protect your data and may only use it to perform contracted services.

7. Data Retention

We retain personal information only as long as necessary to fulfill booking requests, provide services, comply with legal obligations, and resolve disputes.

8. Your Privacy Rights

Depending on where you live, you may have specific rights over your personal information. We extend the following rights to all visitors, regardless of residency:

• Right to know — request confirmation of whether we hold personal information about you, and a copy of it.
• Right to delete — request deletion of your personal information, subject to records we must retain for legal, tax, or rental-agreement purposes.
• Right to correct — request correction of inaccurate personal information.
• Right to opt out of sale or sharing — we do not sell your personal information. We do share limited site-usage data with the analytics and advertising providers described above, which some laws treat as “sharing” for targeted advertising, and you may opt out.
• Right to non-discrimination — we will not deny service or change your price because you exercised any of these rights.

California residents (CCPA/CPRA) and Florida residents (Florida Digital Bill of Rights) may exercise these rights directly, or through an authorised agent. We will verify your identity before responding, and will respond within the timeframe required by applicable law.

To make a request, contact us by WhatsApp or phone:

• WhatsApp: +1 (645) 248-7305
• Phone: +1 (645) 248-7305

Contact us to exercise any of these rights.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

10. Updates to This Policy

We may update this Privacy Policy at any time. Changes become effective when posted to the website. Continued use of the site after updates signifies acceptance of the revised policy.